The Pokies 114 — Rules & Terms (Australia)

Introduction and Scope

Welcome to the official Rules & Terms for The Pokies 114. These rules govern your access and use of our gaming platform when you reach our services through desktop, mobile or other internet-enabled devices. We tested many of the customer journeys ourselves and have written this document to be clear, practical and accurate for players based in Australia and other permitted jurisdictions.

Our operator details: Company registration number 3-102-841524. Registered office: 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose. The Pokies 114 was established in 2021 and operates under the regulatory framework stated below. By creating an account and using this site you accept these Rules & Terms in full.

Regulatory and Legal Status

The Pokies 114 operates in accordance with applicable law and regulation. We use modern software and relevant compliance practices to ensure fair play, data protection and transaction integrity. We have completed industry checks and our testing shows that core systems respond consistently under normal operating conditions. Where local law requires licensing or restriction, you must comply with your jurisdiction’s rules. We retain the right to modify operations to remain compliant with regulators or to follow regulatory guidance.

Summary: What This Page Covers

• Eligibility and account requirements
• Opening, maintaining and closing accounts
• Deposits, withdrawal policies and typical processing times
• Bonuses, promotions and wagering rules
• Game play integrity, technical faults and dispute procedures
• Security, identity checks and responsible gambling
• Sanctions, breaches and account suspension

Eligibility and Responsible Use

Only players who meet the eligibility rules may register and use The Pokies 114:

1. You must be at least the legal gambling age in your place of residence. Where state or territory law sets a higher age than the national minimum, that higher age applies.
2. You must be located in a country or region where online gambling is permitted. It is your responsibility to ensure you are legally permitted to access and use our services from the jurisdiction where you are located.
3. Your account must be registered in your true legal name and with accurate contact details. We will require identity verification if you request withdrawals or when otherwise necessary for compliance.
4. You must not be self-excluded, barred, disqualified or subject to any gambling prohibition in your jurisdiction.
5. Accounts must be used for personal entertainment purposes only. Professional, commercial or syndicate play is prohibited unless expressly agreed by us in writing.

Opening and Managing Your Account

When you create an account at The Pokies 114 you agree to provide accurate, up-to-date information. During onboarding you will be asked for details such as full name, date of birth, email address, phone number and residential address. We sometimes request additional documentation to validate identity or to comply with anti-money laundering obligations.

We tested our onboarding flow and found the average verification time for standard identity checks to be under 48 hours when all documentation is provided and clear. Complex cases may take longer.

Identity Verification (KYC) and Documentation

For your protection and ours, we may ask for one or more of the following documents:

• Government-issued photo ID (passport, driver licence or national ID)
• Proof of address (utility bill, bank statement or government correspondence dated within the last three months)
• Payment method verification (card image with first and last four digits visible, or bank statement for deposit source verification)

If documents are missing or do not match your account details, we will request clarifications. We retain the right to suspend transactions and account activity until verification is completed.

Deposits: Methods, Limits and Requirements

We support a range of deposit methods. When depositing, funds generally appear in your account once our payment partners confirm the transfer.

Key points based on our tests and operator rules:

1. Only deposit from payment methods registered in your name unless explicitly authorised in writing by our support team.
2. Deposit limits may be set per transaction, per day, per week or per month. These limits are published in the payment section of your account and may be adjusted for risk management.
3. We will not accept deposits that appear to be derived from illicit activity. We reserve the right to return funds and close accounts where deposits are suspicious.
4. If we request documentation for a deposit, you must provide it promptly. Delayed responses may delay play or withdrawals.

Withdrawal Policy, Processing Times and Conditions

Withdrawals are processed in line with compliance obligations and subject to verification checks. We aim to process valid withdrawal requests promptly, but some requests require additional review.

Our operational testing shows that when identity and source-of-funds documentation are provided immediately, the overall time from request to receipt is usually within the times above. External banks may introduce extra delays and this is outside our control.

We do not charge withdrawal fees on our side; your financial institution may apply separate fees. If a withdrawal is rejected by your bank and funds return to us, we will contact you to arrange an alternative method.

Anti-Money Laundering (AML) and Playthrough Rules

To comply with AML obligations we require players to satisfy reasonable playthrough and verification requirements before funds are released. Example rules we enforce:

• Playthrough multiples apply to deposits depending on the payment method (see table above)
• Winnings derived from promotional funds remain subject to wagering requirements stated in each promotion
• Suspicious activity may result in temporary holds while transactions are reviewed

We tested sample scenarios and enforce these rules consistently: when a refund or reversal occurs, or when a deposit is made via a third-party card, withdrawal processing is paused pending manual review.

Bonuses, Promotions and Free Spins

Bonuses and promotions are conveniences to enhance play, but they have rules. Each bonus has explicit terms that prevail where they differ from these general rules.

Core principles we apply and that our testing confirms:

1. Bonuses are available only to eligible accounts and may be limited to specific game types or providers.
2. Only one bonus may be active at a time unless explicitly permitted.
3. Abuse or circumvention of bonus rules (including multiple accounts, collusion or using automated tools) may result in cancellation of the bonus and forfeiture of winnings.
4. Wagering contributions vary by game type. Some games contribute 100%, others contribute 0% or a reduced percentage towards wagering requirements.
5. We reserve the right to cancel or alter promotions at any time for regulatory or operational reasons.

Our staff tested common bonus misuse patterns and we maintain tools to detect patterns consistent with bonus abuse. When detected, we will void affected rounds, cancel bonuses and may apply account sanctions.

Game Play, Fairness and Technical Faults

All games provided by The Pokies 114 run on certified random number generation and audited game engines supplied by recognised providers. We contract with third parties who publish fairness reports and RTP (return to player) statistics. In our tests we confirmed that payouts over large sample sizes converge to published RTP ranges.

Despite robust systems, technical issues can occur. If a game malfunctions or you see behaviour you consider abnormal, stop playing and contact support immediately. If a malfunction affects your play or balance we will investigate with our technical partners and, where appropriate, correct account balances at our discretion.

Prohibited Conduct

You must not:

• Operate multiple accounts to unfairly benefit from promotions or to circumvent restrictions, unless we expressly permit multiple accounts
• Use bots, macros, automated scripts or any software intended to manipulate game outcomes
• Collude with other players to exploit game mechanics or the bonus structure
• Forge documentation or provide false identity information
• Attempt to avoid sanctions, suspensions or account closures imposed under these rules

If we have reason to believe prohibited conduct has occurred we will take action including voiding winnings, suspending accounts and referring matters to law enforcement where appropriate.

Breaches, Sanctions and Account Termination

In the event you breach these terms we may, at our discretion:

1. Suspend or close your account
2. Withhold or forfeit balances and pending withdrawals tied to the breach
3. Cancel bonuses and void related winnings
4. Share details of suspicious activity with regulatory or law enforcement bodies

We strive to act fairly. If your account is suspended we will notify you and present reasons where possible. If you dispute an action, follow the dispute resolution pathway described below.

Security, Data Privacy and Confidentiality

We operate data protection controls to safeguard personal information. We store and process personal data for account management, security, compliance with legal obligations and marketing (where consented). We use industry-standard encryption on sensitive transmissions and maintain internal controls to limit access to personal data.

We may share personal information with payment processors, identity verification providers, regulatory authorities and law enforcement when required by law or to protect our rights and those of other players.

Responsible Gambling and Self-Exclusion

We take responsible gambling seriously. Tools we provide include:

• Deposit limits, loss limits and wager limits you can set or request
• Session time reminders and cold-off periods
• Temporary and permanent self-exclusion options
• Access to support information for gambling help services

We recommend you set limits before you begin playing. If you believe you may have a gambling problem, use the self-exclusion tools or contact support. Our team can provide pointers to professional counselling and support services in your jurisdiction.

Payment Examples and Calculation Illustrations

To make the rules practical we tested and present a few example calculations:

1. Example 1 — Card deposit and withdrawal: You deposit AU$100 by credit card. The playthrough requirement is 3x. That means you must wager AU$300 (total wagers) before requesting a card withdrawal without additional review. If you wager less than AU$300 and request a withdrawal, we may refuse or apply bonus forfeiture if bonus funds were involved.
2. Example 2 — PayID deposit: You deposit AU$200 via PayID. Playthrough is 1x. You must place at least AU$200 in bets in accordance with wagering contribution rules before the funds become withdrawable.
3. Example 3 — Bonus with 20x wagering: You receive AU$50 bonus with 20x wagering. You must place AU$1,000 of qualifying wagers for the bonus to be fully cleared (AU$50 x 20). Contribution per game type may vary.

Dispute Resolution and Complaints

If you have a complaint or dispute regarding game integrity, account decisions, withheld funds or other issues, follow these steps:

1. Contact Customer Support and submit your concern with a detailed description and any supporting evidence.
2. We will acknowledge receipt and provide an initial response within a reasonable timeframe. Complex matters may take longer while we gather logs and liaise with partners.
3. If the issue is not resolved to your satisfaction, we will advise escalation paths, including independent arbitration or referral to an appropriate regulator if applicable.

We keep records of all complaints and findings. Our internal testing team and external suppliers help to resolve technical disputes by reviewing logs and game round history.

Changes to These Rules

We regularly update our Terms & Rules to reflect changes in law, technology and business practice. We will publish updates and, where material changes affect your rights, we will notify account holders by account message or email. Continued use of services after notice of changes constitutes acceptance of the updated rules.

Jurisdiction and Governing Law

The Pokies 114 is registered as stated above and operates subject to the relevant legal framework. You agree that any disputes will be subject to the laws and dispute resolution procedures specified in our full Terms & Conditions, taking into account regulatory obligations applicable to your location.

Practical Tips from Our Tests

Based on our direct tests and analysis of user journeys, we recommend the following for a smooth experience:

• Ensure your identity documents match the details in your account to avoid delays.
• Use payment methods in your own name; third-party payments always cause delays and additional checks.
• Read bonus terms carefully before accepting promotions; check which games count towards wagering.
• Set responsible gambling limits early — they help control play and avoid unintended stakes.
• Keep transaction receipts and screenshots when you contact support so queries can be resolved faster.

Contact and Verification Process

To request manual verification, lodge the required documents through the account area or contact support with the requested documentation. Typical verification documentation includes a government ID and proof of address. We will acknowledge receipt and advise an expected timeframe for review.

Final Notes and Our Commitment

At The Pokies 114 we are committed to fair, transparent and secure gaming. Our operational tests indicate our systems are designed to protect players, ensure compliance and resolve issues quickly. If you have any questions about these Rules & Terms, contact support and we will assist.

Remember: gambling should be entertainment. Play responsibly, understand the rules and only wager what you can afford to lose.

Last updated: the date of publication shown on this page. We may update this document periodically. Please review before using our services.